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雖然學(xué)習(xí)如何以書面形式進(jìn)行良好溝通是一種技巧，需要練習(xí)，但這里面有一些竅門。免費(fèi)英語試聽課：http://m.kjyin.com/daily/?qd=saon

ONE: USING THE WRONG TONE

一：使用錯(cuò)誤的語氣
 
One common error that business writing coach Wilma Davidson sees often in her coaching practice is simply writing inappropriately for the audience.
商業(yè)寫作導(dǎo)師威爾瑪?戴維森在訓(xùn)練實(shí)踐中常見的一個(gè)錯(cuò)誤就是寫作對象不恰當(dāng)。
 
Whether it's not considering what the recipient cares about, or sounding like you're scolding when you're correcting behavior, the wrong tone will turn people off, she says.
她說，不管是沒有考慮到對方感興趣的內(nèi)容，還是在糾正別人時(shí)聽起來像在指責(zé)，錯(cuò)誤的語氣都會把人拒之門外。
 
Solution. Visualize your recipient, suggests business writing consultant Natalie Canavor.
解決方案。商業(yè)寫作顧問娜塔莉?卡納芙建議把你的受眾可視化。
 
“Just take a minute to see them in your head, look at their office, hear their voice in your head,” she says. When you see the audience as a real person or people, you're more likely to address them in a tone that resonates with them.

“只要花一分鐘，在頭腦中想象他們，想象他們的辦公室，在頭腦中想象他們的聲音，”她說。當(dāng)你把受眾視作真實(shí)的人或大眾，才更有可能用一種語氣和他們交流，與他們產(chǎn)生共鳴。

TWO: BURYING THE KEY MESSAGE

二：掩蓋關(guān)鍵信息
 
In journalism, it's called “burying the lede”—or “l(fā)ead” to others.

在新聞學(xué)中，這被稱為“掩蓋導(dǎo)語”——或“繞”圈子。

 
And it simply means that you're taking too long to get to the point. Providing context or chronology may be necessary, but state your purpose or point up front, then get into the details, Torpey says.

簡單來說，就是你用了太長時(shí)間才講到重點(diǎn)。湯培說，提供背景或年代也許是有必要的。但你首先要表明用意或指出重點(diǎn)，然后再論述細(xì)節(jié)。

 
Solution. Write like a journalist, Torpey says.

解決方案。湯培說，像記者一樣寫作。

 
Journalists typically use the “inverted pyramid” approach to writing, stating the most relevant facts–who, what, when, where, and why–upfront. Then, they provide the background and supporting material for their story.

記者們通常采用“倒金字塔”的方式來寫作，闡述最相關(guān)的事實(shí)——誰，什么事情，什么時(shí)間，什么地點(diǎn)，什么原因——放在前面。然后，他們會為故事提供背景以及輔助內(nèi)容。

 

This way, even if the reader doesn't finish your email or document, you've still had a chance to get your point across.

這樣，即使讀者沒有讀完你的電子郵件或文檔，你仍然有機(jī)會讓別人了解自己的觀點(diǎn)。

THREE: INCLUDING PROBLEMATIC TURNS OF PHRASE
三：采用有歧義的表達(dá)
 
Using tired phrases, colloquialisms, or idioms can be problematic. Senka Hadzimuratovic, the head of communications at grammar platform Grammarly, points to commonly misused words says they can be difficult to learn and not translate well in business settings.

使用老套的短語，口語或習(xí)語可能會存在問題。語法平臺Grammarly的媒體負(fù)責(zé)人森卡?哈迪玆木拉托維克指出了經(jīng)常被誤用的詞語。他說這些詞學(xué)起來很困難，而且在商業(yè)環(huán)境中不容易被翻譯。

For example, the phrase, “I could care less” is most often used to indicate that you have no interest left.

例如，短句“我不太關(guān)心”通常用來表示你不感興趣。

To say, “I could care less” is, in fact, to imply that you do have more ability to care. The phrase for those searching to say they've really reached their wit's end is, “I could not care less.”

事實(shí)上，說“我不太關(guān)心”，暗示了你還是有能力去關(guān)心的。而那些真的默不在意的人，應(yīng)該要說“我不在乎?！?/p>Solution. “Get rid of clichés,” Davidson says. “They do nothing for your writing.” When you find yourself relying on well-worn phrases, find another way to say what you mean.

解決方案?！皰仐夑惽粸E調(diào)，”戴維森說?！八鼈儗δ愕膶懽鳑]有價(jià)值?！碑?dāng)你發(fā)現(xiàn)自己對老套的句子產(chǎn)生了依賴時(shí)，就要另找一種方式來表達(dá)你的意思。